Refund policy

Last updated: June 2026

Thank you for shopping with BeautySensation031. We want you to be completely satisfied with your purchase. Please read our return policy carefully before placing your order.

Return Window We accept return requests within 7 days of the delivery date. After this period, we are unable to process any returns or exchanges.

Eligibility for Returns To be eligible for a return, items must be:

• Unused and in their original condition
• In the original, undamaged packaging
• Accompanied by proof of purchase (order number or receipt)

Important – Contact Lenses & Eye Care Products For hygiene and safety reasons, contact lenses and eye care products that have been opened or removed from their sealed packaging cannot be returned or exchanged, unless the product is defective or damaged upon arrival. Please ensure you order the correct prescription, base curve, and diameter before completing your purchase.

Exchanges We offer exchanges for products of equal or lesser value. If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery and we will arrange an exchange at no additional cost to you.

To request an exchange, please email us with:

• Your order number
• A description of the issue
• Photos of the item (if damaged or defective)

Non-Returnable Items The following items cannot be returned or exchanged:

• Opened contact lenses or eye care products
• Items returned after the 7-day window
• Items not in their original condition

How to Initiate a Return To start a return or exchange, please contact us at [your email address] with your order details. We will respond within 1–2 business days with further instructions. Do not send items back without prior authorization.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for lost return parcels.